Keynote Speaker & Workshop Facilitator
Jim Lombard delivers practical, data-driven keynotes on culture performance, leadership alignment, and the hidden financial cost of culture drift — built for service business audiences who want substance, not inspiration theater.
Creator of the Top Performance Culture System™
Available for keynotes, workshops, and leadership retreats
Why Jim
The most common feedback from event organizers: Jim's talks are different because the content is grounded in a real, tested system — not recycled research and motivational frameworks. Audiences leave with specific tools and a quantified understanding of their culture problem.
"Culture isn't a soft topic. It's the most expensive operating variable in your business — and most leaders have never quantified it. That's where every talk starts."
With 42 iterations of the TPCS framework and a four-pillar system built from real-world service business experience, Jim brings a level of specificity to the culture conversation that audiences rarely encounter — and don't forget.
The TPCS system was built through 42 rounds of real-world testing and refinement — not academic research.
Every talk opens with a quantified culture cost calculation specific to the audience's firm size and industry.
Audiences don't just hear about culture — they get introduced to specific tools they can deploy the following Monday.
Every example, benchmark, and framework is built specifically for service businesses — not repurposed from enterprise or manufacturing contexts.
Jim customizes every talk to the specific industry, firm size, and culture challenges of your audience — no generic keynotes.
Keynote Topics
Each keynote can be delivered as a standalone talk, a half-day workshop, or a full-day leadership intensive. All three can be adapted for industry association conferences, private company events, and leadership retreats.
The talk that opens with a number — and changes how every leader in the room thinks about their culture investment. Jim walks audiences through the four hidden cost drivers of culture drift and gives them a live calculation of their firm's annual culture cost.
A deep dive into what separates service businesses that consistently outperform their peers from those that plateau. Jim introduces the concept of culture as an operating system — one that can be designed, installed, measured, and improved like any other business system.
Designed for leadership team offsites and executive retreats, this workshop takes the leadership team through the TPCS diagnostic process and produces a prioritized culture action plan before the session ends. Participants leave with a shared language, aligned priorities, and a 30-day commitment plan.
Ideal Audiences
Jim's talks are built for service business leaders — owners, executives, and the associations and events that serve them.
Trade associations and professional groups serving service businesses — HVAC, restoration, home services, plumbing, electrical, and skilled trades.
Bar associations, accounting societies, financial planning networks, and consulting firm peer groups where culture and talent retention are top challenges.
Franchisors and franchise peer groups where culture consistency across locations is a direct driver of brand performance and franchisee success.
CEO peer groups, EO chapters, Vistage groups, and entrepreneurial leadership conferences where business owners want operational depth, not motivation.
Annual leadership retreats, all-hands meetings, and executive team offsites where culture alignment and performance standards are on the agenda.
Brokerage leadership events, property management conferences, and real estate association gatherings where agent culture and retention are critical issues.
The Experience
Jim works closely with every event organizer to ensure the talk lands for your specific audience — from pre-event research to post-event resources.
Before every event, Jim researches the specific audience — industry, firm size, top culture challenges — to ensure the talk is calibrated to what's relevant.
The ROI calculations, examples, and benchmarks in every talk are customized to your audience's industry and typical firm size — never generic.
Every attendee receives a free resource pack — the Hidden Culture Cost Guide and Culture Diagnostic Checklist — to extend the value beyond the session.
Jim provides a post-event resource email for attendees and is available for a follow-up Q&A session for interested organizations within 30 days.
Standard AV requirements. Jim travels from the Detroit, Michigan area and is available nationally. Remote/virtual delivery also available.
Keynote (45–75 min), workshop (half-day), executive intensive (full-day), or multi-session leadership retreat. All formats customizable.
Complete the form below and Jim will respond within two business days with availability, topic recommendations, and fee information.
Your inquiry has been received. Jim responds to all speaking inquiries within two business days.